Job Summary

Traction Apps is on a mission to enhance the growth and institutionalization of African SMEs. We are building a digital operating platform to help SMEs make better business decisions and operate their businesses more efficiently. The organization is looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships through their entire life cycle. We’re looking for superior people skills and a positive attitude. At Traction Apps, we’re helping small businesses get discovered by allowing them to reach customers everywhere across the online universe. This means that the shop owner on the corner can have the same reach as the big guys. And you can be a part of making that happen.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • On-board and train new customers 
  • Deploy terminals to merchants
  • Build, manage & strengthen customer relationships
  • Address, resolve and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Coordinate and train all new customer starts in an efficient and streamlined way
  • Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries 
  • Demonstrate the value of Traction Apps to our customers every day by providing amazing customer support

Requirements:

  • BSC, or HND degree preferred 
  • Multi-tasking skills
  • Exceptional verbal communication skills
  • A positive, polite, confident, sincere and friendly disposition
  • The ability to solve problems and to think quickly on your feet 
  •  The ability to stay calm, cool and collected during stressful conversations  
  • Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
  • An eye for detail 

Traction Apps is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law

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