Front Office Personnel

Responsibilities:

• Greet guests warmly and professionally upon arrival and departure.
  
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing.
  
• Handle reservations, room assignments, and guest inquiries via phone, email, and in person.
  
• Provide information about hotel services, local attractions, transportation, and dining options.
  
• Maintain accurate records of guest accounts, payments, and room availability.
  
• Resolve guest complaints promptly and escalate issues to the supervisor when necessary.
  
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
  
• Operate the hotel’s front office systems (PMS) and maintain updated data.
  
• Handle cash, credit card transactions, and prepare shift reports accurately.
  
• Uphold hotel policies, grooming standards, and service quality at all times.
  

Requirements:

• HND, or a Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
  
• Previous experience in a front desk, receptionist, or customer service role (hospitality experience is an advantage).
  
• Strong communication and interpersonal skills.
  
• Good organizational and multitasking abilities.
  
• Proficiency in Microsoft Office and hotel management software (PMS).
  
• Professional appearance, positive attitude, and excellent customer service skills.
  
• Ability to work flexible shifts, including evenings, weekends, and holidays