Fron Desk Executive

Responsibilities:

Patient Reception & Customer Service:

• Greet and welcome patients and visitors in a warm and professional manner
• Manage patient check-in and check-out processes
• Schedule, confirm, and reschedule appointments
• Handle patient inquiries via phone, email, and in person
• Provide information about services, procedures, and basic policies

Administrative Duties:

• Maintain accurate patient records and update information in the EMR system
• Verify insurance details and assist with basic billing queries
• Process payments and issue receipts
• Maintain daily appointment logs and reports
• Coordinate patient referrals and follow-ups

Office Operations: 

• Ensure the reception area is clean, organized, and presentable
• Monitor office supplies and coordinate replenishment
• Assist clinical staff with documentation or administrative support when required
• Follow clinic protocols, confidentiality policies, and data protection standards

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred)
• Previous experience in front desk, receptionist, or customer service role (healthcare experience preferred)
• Basic knowledge of medical terminology is an advantage
• Proficiency in MS Office and EMR systems
• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively
• Excellent organizational skills
• Problem-solving ability
• Professional appearance and demeanor
• Attention to detail
• Patient-focused attitude