Job Summary

We are looking to hire for the role of Customer Service Representative at a Startup Tech Company, some level of computer literacy is required for this job.

  • Minimum Qualification: OND
  • Experience Level: Graduate trainee
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Ensure outstanding customer satisfaction by maintaining strong working relationships.
  • Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
  • Manage and train resources to ensure quality and consistency of service to customers.
  • Schedule and conduct status meetings with appropriate development resources and customers.
  • Assist in business acquisitions, planning, retention, and management.
  • Maintain complete and accurate customer correspondence data.
  • Assist in making major business decisions.
  • Develop and update client-related reports.
  • Managing client relationships to build a reputation for excellent service and generate repeat business.
  • Negotiate and manage agreements through the business contract process.
  • Create online videos, training guides, FAQs, WebEx training sessions, etc. to benefit all customers.
  • Identify and develop problem-solving methodologies to resolve customer issues.
  • Meeting targets by bringing in new subscribers 
  • Overseeing and developing marketing campaigns
  • Maintaining client websites and looking at data analytics
  • Organizing events and product exhibitions
  • Managing campaigns on social media
  • Updating databases and using a customer relationship management (CRM) system

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Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN 75,000 - 150,000
1mo