Afrovirtues

Customer Service Representative

Afrovirtues

Customer Service & Support

Mining, Energy & Metals | NGN Less than 75,000
2 months ago

Job Summary

We are looking for a suitable candidate to fill this position.

  • Minimum Qualification:High School (S.S.C.E)
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • High School Diploma, General Education Degree (GED), or equivalent.
  • 1 - 3 years of work experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Teachable.

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