Customer Service Representative
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Job summary
We are seeking to hire a Customer Service Representative to join our team.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Answer incoming phone calls, emails, and live chats.
- Handle social media messages
- Fix customer complaints and troubleshoot problems.
- Process new orders, returns, and refunds.
- Update and maintain client account records.
- Send difficult problems to higher managers when needed.
Requirements:
- Minimum qualification of OND.
- Experience handling social media messages
- 2-3 years of previous experience in a similar role.
- Female is an added advantage
Remuneration: NGN 70,000
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