∙ Requirements: 

∙ Candidate must have minimum of B.Sc. in either Media and communications,  Psychology, Public relations or any related field 

∙ Candidate must have minimum of 2 years working experience in the role of Customer  service in an IT firm 

∙ Candidate must show a proven customer support experience or experience as a Client  Service Representative 

∙ Excellent communication and presentation skills 

∙ Time-management abilities 

∙ Familiarity with Client Relationship Systems (CRM) 

JOB DESCRIPTION / RESPONSIBILITIES: 

∙ investigate and solve customers' problems, which may be complex or long-standing, that  have been passed on by customer service assistants 

∙ Handle multiple tickets, solve customer complaints, provide appropriate solutions and  alternatives within the time limits; follow up to ensure resolution 

∙ analyze statistics or other data to determine the level of customer service your  organization is providing 

∙ Build sustainable relationships and trust with customer accounts through open and  interactive communication 

∙ Keep records of customer interactions, process customer accounts and file documents ∙ Must be able to adapt/respond to different types of characters.