Customer Service Representative

Responsibilities:

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Attending to customers and resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Maintaining a positive, empathetic, and professional attitude toward clients at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Overseeing retail inventory.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Maintaining merchandise and a visual plan
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support
• Carry out customer satisfaction surveys.

Requirements:

• This position is open preferably to a male candidate
• Minimum academic qualification of an HND in any relevant field
• Minimum of 2 years of experience
• The candidate must reside on the island or lekki axis

Remuneration: NGN 100,000