Blueprints Pathway Limited

Customer Service Officer

Blueprints Pathway Limited

Customer Service & Support

IT & Telecoms | NGN 75,000 - 150,000
2 months ago

Job Summary

A Technology and Travel Agency Company is looking for a Customer Service Officer. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

  • Minimum Qualification:HND
  • Experience Level:Mid level
  • Experience Length:2 years

Job Description/Requirements

Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Requirements:

  • Degree BSc/ HND
  • Must have completed Nysc
  • Male or Female 
  • Experience in customer service


Skills:

  • Ability to multi-task and stay organized.
  • A critical thinker and problem solver
  • A good team player.
  • Computer literate.
  • High attention to details
  • A friendly and professional demeanour
  • High level of creativity
  • An effective communicator and must possess
  • Good interpersonal relationship skills

Preferred location: Lekki, Lagos.

Salary Range:  NGN100,000- NGN150k,000

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