Customer Service Admin
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Job summary
The Customer Service Admin at Hugo Global Express Logistics Limited is responsible for delivering efficient customer support while providing administrative assistance to ensure smooth logistics operations. The role involves handling customer inquiries, maintaining records, coordinating shipment information, and supporting the customer care team.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time - Full Time
Job descriptions & requirements
Responsibilities:
Customer Support:
- Respond to customer inquiries via phone, email, or chat.
- Provide updates on shipment status, delays, or delivery schedules.
- Handle complaints and resolve issues professionally.
Communication & Liaison:
- Act as a link between customers, operations team, and management.
- Coordinate with customs agents and port authorities when needed.
Requirements:
- Strong communication and interpersonal skills.
- Good organizational and multitasking ability.
- Basic knowledge of logistics and supply chain processes.
- Proficiency in Microsoft Office (Excel, Word) and logistics software.
- Attention to detail and problem-solving skills.
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