Job Summary

The Customer Retention Intern will analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers.

  • Minimum Qualification:Degree
  • Experience Level:Volunteer, internship
  • Experience Length:1 year

Job Description/Requirements

Responsibilities

  • Communicate with customers and sales representatives, and build positive relationships with customers and business associates.
  • Analyze customer behavior, and write and present customer behavior reports.
  • Gather information on customer complaints, and develop effective retention strategies based on customer feedback.
  • Negotiate with customers to renew contracts
  • Meet with the sales team to propose customer retention solutions.

Requirements:

  • Either an HND or BSc in any Business or Management course
  • Excellent use of Microsoft Office Tools
  • Excellent communication and interpersonal skills
  • Excellent Customer Service skills
  • Strong Conflict Resolution skills
  • Ability to remain calm and professional in stressful situations.
  • 1 - 2 years of experience

Remuneration: NGN 50,000

Location: Lekki, Lagos

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