Job Summary
The Customer Retention Intern will analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers.
- Minimum Qualification:Degree
- Experience Level:Volunteer, internship
- Experience Length:1 year
Job Description/Requirements
Responsibilities
- Communicate with customers and sales representatives, and build positive relationships with customers and business associates.
- Analyze customer behavior, and write and present customer behavior reports.
- Gather information on customer complaints, and develop effective retention strategies based on customer feedback.
- Negotiate with customers to renew contracts
- Meet with the sales team to propose customer retention solutions.
Requirements:
- Either an HND or BSc in any Business or Management course
- Excellent use of Microsoft Office Tools
- Excellent communication and interpersonal skills
- Excellent Customer Service skills
- Strong Conflict Resolution skills
- Ability to remain calm and professional in stressful situations.
- 1 - 2 years of experience
Remuneration: NGN 50,000
Location: Lekki, Lagos
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