Job Summary

Customer Relations Specialist Responsibilities and Duties Develop strong and trusted relationship with customers through timely communication

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Customer Relations Specialist Responsibilities and Duties

    • Develop strong and trusted relationship with customers through timely and accurate communications.
    • Manage high volume of customer calls to ensure excellent customer service and satisfaction.
    • Resolve customer issues in accurate and timely manner.
    • Attend and conduct project status and review meeting with customers.
    • Maintain and update documents related to customer accounts and business reports.
    • Develop new business opportunities in every customer communication.
    • Coordinate calls, meetings and communications between management and customers.
    • Validate and qualify new customers before referring to the appropriate sales manager.
    • Assist in developing sales and marketing initiatives.
    • Develop and maintain sales incentive programs.
    • Assist technical and marketing teams in developing marketing materials and proposals.
    • Generate customer reports on periodic basis.

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