E Commerce Executive

Responsibilities:

• Analyze new market trends, business opportunities and market segments in global and local landscape.
• Analyze past performance of collections, categories, and campaigns to improve marketing effectiveness and ROI.
• Analyze service quality and customer satisfaction
• Assess potential partnership prospects.
• Define and revise order fulfilment policies and procedures.
• Design business questions to be used for data mining and analysis
• Develop a service recovery framework.
• Develop and implement roadmap for online store's functionality
• Develop service operations.
• Develop, manage, and measure performance of technology vendor relationships.
• Drive e-commerce sales performance.
• Encourage service innovation.
• Generate ideas and strategies based upon data-driven insights and recommendations.
• Implement e-commerce strategic and tactical programmes.
• Manage and review e-commerce operations and processes.
• Manage customer retention and loyalty programmes.
• Manage sales, promotions, marketing and social media campaigns, and programmes over digital platforms.
• Manage the procurement and implementation of new technologies.
• Measure order fulfilment and customer satisfaction performance.
• Monitor and review data mining and analytics tools.
• Process new orders and ship successfully
• Monitor all product shipments and progress
• Manage relationships between company and its suppliers
• Generating Purchase orders for approval by management when stock volumes deplete
• Generating sales  performance reports  to management upon request
• Managing all interactions and relationships with e-commerce platforms the company trades on.

Skills, Knowledge, and Experience

• Minimum 3 - 5 years’ experience in a similar role
• Bachelor’s degree in Computer Science or similar field.
• Knowledge of implementing digital marketing concepts such as PPC, SEO, social media, display, and affiliate channels.
• Confidence developing and overseeing retail and eCommerce-focused digital marketing strategies.
• Completion of a pertinent sales qualification is preferred.
• Extensive experience as an e-commerce manager.
• Demonstrable track record of devising sales-enhancing strategies.
• Sound knowledge of prevailing procedures and techniques in e-commerce.
• Unmatched supervision, research, and troubleshooting skills.
• Exceptional consulting and quality assurance abilities.
• Ability to tackle the demands of ever-evolving technological implements with ease.
• Good knowledge of ICT industry
• Experience in sales related role

Behavioral Competencies:

• Ability to work under pressure and multitask effectively
• Good Verbal communication & interpersonal Skills.
• Attention to Detail.
• Persuasive.

Location: Lagos State / Lekki