*Build professional relationships with key employees among customers
*Create plans to address clients’ business needs.
*Advise clients on creating profitable processes.
*Schedule regular meetings with customers to ensure they are satisfied in order to enhance productivity.
*Act as point of contact for complaints and escalate issues as appropriate.
*Help sales team up-sell or cross-sell services and products.
*Ensure both the company and clients strike professional understanding of the processes *Study competition to find new ways to retain customers with a comparative advantage.
*Set sales and revenue targets and work diligently with your to meet them.
*Collaborate with internal sub unit heads to address customers’ needs and work out possible solutions