Customer care/Sales manager

Job Summary

We are looking to hire a suitable candidate to fill this position. The candidate must be computer literate, familiar with the use of social media, and also have great interpersonal communication skills.

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

  • Attend to customer's through our social media platforms (Instagram and WhatsApp), and also Offline customers in the store
  • Develop sales strategies that lead to revenue generation for the business.
  • Meet monthly sales targets as laid out by the CEO and bonus attach to it if she meets monthly targets
  • Develop strategies to build and push the brand to become known and well patronized.
  • Develop business strategies to improve customer service, drive sales, grow existing customer base and increase profitability
  • Maintain high store standards and conditions and foster a positive environment.
  • Effectively utilize social media to drive sales and brand awareness
  • Ensure high-level customer satisfaction through excellent service
  • Ensure customer’s needs are met, complaints are resolved and service is quick and efficient.
  • The manager must ensure that sufficient inventory is available at all times to avoid being “out of stock”
  • Gives updates to CEO about the business through periodic reports.
  • Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brands
  • Assist clients on order-on-line
  • Deal with orders in the back office and liaise with logistics
  • Follow-up on orders and liaise with customers, retail, repair services, buyers, etc.
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
  • Manage ongoing customer relationships utilizing our CRM tools
  • Develop collaborative, positive working relationships with staff
  • Assist customers with after-sales service issues
  • Be the primary contact for customer inquiries about our products and brand.
  • Able to communicate concisely our company policies to client
  • Maintain and update regular client correspondence
Job Requirements
  • Excellent verbal and written communication skills
  • Excellent leadership skills
  • Social Media Proficiency
  • Friendly disposition
  • The ability to maintain calm under pressure
  • Computer literacy
  • Ability to organize processes and people
  • Detail-oriented
  • Analytical skills
  • Ability to troubleshoot and multi-tasking
  • Female applicant only
Age: 20 - 24
Location: Ikeja Lagos.

Important Safety Tips

1. Do not make any payment without confirming with the Jobberman Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Anonymous Employer
| Full Time |
NGN 75,000 - 150,000
| Full Time |
NGN Less than 75,000
Anonymous Employer
| Full Time |
NGN Confidential