- Attend to customer's through our social media platforms (Instagram and WhatsApp), and also Offline customers in the store
- Develop sales strategies that lead to revenue generation for the business.
- Meet monthly sales targets as laid out by the CEO and bonus attach to it if she meets monthly targets
- Develop strategies to build and push the brand to become known and well patronized.
- Develop business strategies to improve customer service, drive sales, grow existing customer base and increase profitability
- Maintain high store standards and conditions and foster a positive environment.
- Effectively utilize social media to drive sales and brand awareness
- Ensure high-level customer satisfaction through excellent service
- Ensure customer’s needs are met, complaints are resolved and service is quick and efficient.
- The manager must ensure that sufficient inventory is available at all times to avoid being “out of stock”
- Gives updates to CEO about the business through periodic reports.
- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brands
- Assist clients on order-on-line
- Deal with orders in the back office and liaise with logistics
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc.
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Develop collaborative, positive working relationships with staff
- Assist customers with after-sales service issues
- Be the primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to client
- Maintain and update regular client correspondence
- Excellent verbal and written communication skills
- Excellent leadership skills
- Social Media Proficiency
- Friendly disposition
- The ability to maintain calm under pressure
- Computer literacy
- Ability to organize processes and people
- Analytical skills
- Ability to troubleshoot and multi-tasking
- Female applicant only
Age: 20 - 24
Location: Ikeja Lagos.