Client Support

Responsibilities: 

• Engage both existing and potential clients in productive conversations using both the old and new media channels.
• Initiate, receive, and respond to customer service inquiries on the phone, mail, and other media of interaction.   
• Keep a proper log of all interactions and communications with clients for effective follow-up.
• Ensuring that team members are kept up to date with any information received
• Support all trade and marketing initiatives of the company.
• To complete Customer Satisfaction Surveys and all outbound activities in line with team objectives.
• Suggest and implement creative ideas for customer acquisition, growth, and retention.
• Undertake any additional duties that are reasonably commensurate with this post's level.
• Create content for posting on social media and other communication channels.
• Follow current procedures when transferring a call to another staff member or for specialist advice.
• Submit weekly and monthly reports of activities, enquires, and expenses on the agreed templates or software.

Requirements:

• Minimum academic qualification of HND in any related field.
• Minimum of 2 years of proven work experience as a client support officer or similar role.
  
• Track record of over-achieving quota
  
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively.