AutusBridge Consulting Ltd
Customer Service & Support
The suitable candidate is expected to be very comfortable with using social media to target and reach potential clients. Has excellent communication skills, both written and verbal. The candidate must be able to create content fit for engaging clients in online and offline channels.
- Minimum Qualification:HND
- Experience Level:Entry level
- Experience Length:2 years
- Engage both existing and potential clients in productive conversations using both the old and new media channels.
- Initiate, receive, and respond to customer service inquiries on the phone, mail, and other media of interaction.
- Keep a proper log of all interactions and communications with clients for effective follow-up.
- Ensuring that team members are kept up to date with any information received
- Support all trade and marketing initiatives of the company.
- To complete Customer Satisfaction Surveys and all outbound activities in line with team objectives.
- Suggest and implement creative ideas for customer acquisition, growth, and retention.
- Undertake any additional duties that are reasonably commensurate with this post's level.
- Create content for posting on social media and other communication channels.
- Follow current procedures when transferring a call to another staff member or for specialist advice.
- Submit weekly and monthly reports of activities, enquires, and expenses on the agreed templates or software.
- Minimum academic qualification of HND in any related field.
- Minimum of 2 years of proven work experience as a client support officer or similar role.
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively.
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