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CLIENT SERVICE MANAGER

Anonymous Employer

Job Summary

Our company a Marketing Agency is in need of an experienced and resourceful FEMALE Client Service Manager to provide excellent customer service, develop strong relationship with clients, and coordinate with internal team to ensure timely fulfilment of product orders/services. A professional with a track record of creating long term value for the organization. We are looking for individuals who are customer-obsessed and ready to solve the challenging needs of his clients.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities

  • They maintain relationships with executives of client businesses, oversee the agency’s account team across all disciplines and develop strategies for clients. 

  • Guarantees and delivers end-to-end satisfaction for clients

  • Take accurate minutes of the meeting and follow up with individual action owner to ensure close out, prompt resolution and attention to client’s issues.

  • Develop proposals based on the briefs and presentation of proposal to clients

  • Organize brain storming session with team members to execute projects

  • Send weekly reports on activation and close out report to clients.

  • Follow up to obtain PO for all contracted jobs and ensuring full payments on all concluded jobs.

  • Provide clarity to operations team on Project definition, scope, deliverables and KPI’s

  • Occasional travelling and weekend jobs when the need arises.


Required Competencies

  • Be highly motivated and able to demonstrate good planning and organizational skills.

  • Have excellent communication, presentation and above all customer service skills.

  • Fair knowledge of Marketing

  • Excellent PowerPoint skills

  • A self-starter and ability to work with minimal supervision

  • High attention to details and delivering results on time

  • Ability to drive with valid driver’s license

  • Preferably a good looking and attractive FEMALE 

Qualification

  • A degree in Marketing or related field.

  • Minimum of 3years experience in marketing, sales or client service role with proven record of achieving revenue growth.

Location: Ikeja, Lagos

Salary Range: N1500,000 – N200,000/month (commensurate with level of experience)


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Lagos
| Full Time |
NGN Less than 75,000
1mo
Anonymous Employer
Lagos
| Full Time |
NGN Less than 75,000
1mo
Lagos
| Full Time |
NGN Less than 75,000
1mo