Administrative Assistant
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Job summary
The Admin Assistant will support the daily operations of Advent Homes by handling routine administrative and guest-related tasks, ensuring smooth communication, accurate records, and timely coordination between guests, housekeepers, and the Guest Service Manager.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Responsibilities:
Guest & Booking Support
• Respond to routine guest inquiries across booking platforms (Airbnb, WhatsApp, etc.)
• Send check-in and check-out instructions
• Confirm bookings, dates, and guest details
• Escalate complaints or complex issues to the Guest Service Manager
• Follow approved response templates and tone guidelines
Maintain booking calendars and update availability
• Log incidents, guest complaints, and maintenance issues
• Keep simple daily records of occupancy
• Support documentation and internal reporting
Communicate cleaning schedules to housekeepers
• Confirm apartment readiness before guest arrivals
• Report missing items, damages, or irregularities promptly
Requirements:
• A minimum qualification of HND/BSC
• 2 - 3 years of experience in a similar role
• Organized and reliable
• Not reactive or emotional under pressure
• Understands professional boundaries
• Comfortable working within systems and guidelines
• Willing to learn and grow within the company
Salary: 150,000 Net
Note: This role is primarily remote, with occasional hybrid support if required. Therefore, applicants should reside in Lagos
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