Admin & Sales Manager

Responsibilities:

• Manage daily sales activities, monitor performance, and implement strategies to drive revenue growth.
• Oversee the daily sales operations across the retail mall, ensuring smooth customer transactions and efficient product displays.
• Monitor and analyze sales performance, setting targets and driving the sales team to achieve company goals.
• Develop and implement strategies to increase sales, foot traffic, and revenue generation.
• Coordinate with the marketing team to ensure promotions and campaigns are effectively executed.
• Ensure all departments are adequately stocked and manage stock rotations to minimize wastage and maximize sales.
• Track and report on sales performance to management, recommending adjustments to improve performance where necessary.
• Set clear performance expectations for supervisors and sales staff, conducting regular performance reviews and providing feedback.
• Develop schedules and ensure adequate staffing during peak hours to ensure optimal customer service and sales.
• Promote a culture of teamwork, accountability, and professionalism within front end staff.
• Supervise and train department supervisors, set performance targets, and ensure adequate staffing.
• Ensure high levels of customer satisfaction by addressing complaints and training staff on excellent service practices.
• Ensure high levels of customer satisfaction by training staff on excellent customer service practices.
• Resolve any customer complaints or issues in a professional and timely manner.
• Provide leadership in crisis situations, ensuring that issues such as customer complaints, system failures, or staff shortages are resolved quickly and effectively.
• Support in the opening and closing of the Mall.

Requirements:

• Bachelor’s degree in Business Administration, Accounting, Economics, Retail Management, or related field.
• A minimum of 5 years of experience in administration, with at least 2 years in a managerial role.
• Experience in retail, shopping mall management, supermarkets, or fashion retail is preferred.
• Preferred skills are communication, problem-solving, and proficiency in retail management software.