Accounts Manager

Responsibilities:

Client Success & Retention:

• Own the full post‑sales relationship for all assigned clients. 
• Ensure clients are satisfied, engaged, and seeing value from our products. Proactively check in with clients not just when there's a problem. 
• Maintain 100% retention by identifying at‑risk accounts early and acting. 

Revenue Growth: 

• Identify and execute upsell opportunities (new games, better positioning, promotional campaigns). 
• Work with clients to improve game placement in their lobbies. 
• Analyze game performance data and share actionable insights with clients.
• Drive increased Gross Gaming Revenue from existing accounts. 

Onboarding & Go‑Lives:

• Lead the onboarding process for new clients from contract signing to go‑live. Coordinate with our technical team to ensure smooth integration. 
• Provide clients with documentation, assets, and training. 

Reporting & Data Management: 

• Track key metrics for each client: GGR, game performance, retention, churn. Use CRM to log all client interactions, tasks, and deal progress. 
• Prepare weekly account health reports for the business. 
• Share performance insights with clients monthly. 

Issue Resolution:

• Be the first point of contact for client technical or operational issues. 
• Triage and escalate to the tech team as needed. 
• Ensure no client issue goes unresolved overnight. 

Requirements:

• 3+ years of experience in account management, customer success, or client services in iGaming, fintech, or B2B SaaS. Must have B2B experience for the entire period of experience. 
• Strong understanding of the Nigerian or African iGaming landscape (operators, aggregators, platform providers). 
• Excellent verbal and written English. 
• Highly organized with experience using a CRM. 
• Data comfortable, you can read a GGR report, spot trends, and explain them to a client. Proactive, not reactive. You don't wait for clients to complain.