Full time Customer Service & Support Jobs in Lagos
Exploring full-time customer service and support jobs in Lagos reveals a steady demand with 103 current job vacancies. Notable roles include Customer Service Representative, Customer Service Officer, and Front Desk Officer. The array of opportunities reflects diverse possibilities for individuals seeking employment in this field.
Salary & benefits
Among roles that advertise a salary, typical pay ranges from NGN 70,000 to NGN 150,000 per month, providing insights into expected earnings for customer service & support roles in Lagos. Senior roles can earn upwards of NGN 250,000, attracting those with more experience to take on higher responsibility positions. Common benefits may include health care packages, retirement plans, and enhanced career development programs.
Skills & experience
Within customer service & support roles, an OND is the most common requirement, with degree also accepted. Prospective employees are often expected to have essential soft skills such as communication and problem-solving, which are crucial for effective communication and resolving customer queries. Most roles ask for 1 year of experience, with some requiring 2 years of experience, reflecting a need for both experienced professionals and those at the entry level. Positions are predominantly at entry level, catering to new entrants in the field and young professionals eager to make their mark.
Key responsibilities & tasks
Junior roles typically involve handling incoming calls, resolving customer inquiries, and providing product and service guidance to ensure client satisfaction. These tasks require good communication skills and the ability to manage multiple inquiries efficiently. Senior roles are responsible for managing team performance, setting strategic objectives, and developing policies to improve customer service processes. They may also be involved in training junior team members, ensuring that high standards of service are maintained across the board.
Industries & companies
The top industries actively recruiting include retail, fashion & FMCG, banking, finance & insurance, and hospitality & hotel. The listings are spread across several industries, with no single industry overwhelmingly dominating the job market for customer service and support roles.
E-mmerx World Limited
Customer Service & Support
1 month ago
We re looking for a friendly, confident, and customer-focused Customer Service Officer to be the first point of contact for our customers and visitors. In this role, you will manage customer enquiries across multiple channels, handle inbound and outbound calls, provide front desk support
African Import Export Solutions
Customer Service & Support
1 month ago
The Telesales Representative is responsible for generating sales through outbound and inbound calls, maintaining customer relationships, and achieving sales targets by promoting the company’s products and services.
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Asnas Atlantic Services Limited
Customer Service & Support
1 month ago
We are looking for a customer-oriented service representative. What does a Customer Service Representative do? A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Whip-Smart Service Providers Limited
Customer Service & Support
1 month ago
We are looking for a proactive, detail-oriented, and customer-focused Customer Service & Sales Support Officer to manage customer interactions, process orders, and support daily sales operations. The ideal candidate should have experience handling online sales via WhatsApp and Telegram, be highly organized, and be comfortable working independently
Customer Service & Support
1 month ago
Our client is seeking a professional, customer-focused, and enthusiastic Customer Service Officer to join their team in Lekki, Lagos. The ideal candidate will be responsible for providing excellent customer support, responding to client inquiries, resolving customer concerns, and ensuring a positive customer experience.
Pruvia Integrated Limited
Customer Service & Support
1 month ago
We are seeking a customer-focused and proactive Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving complaints, and ensuring a positive experience across all touchpoints.
1 month ago
Are you a passionate leader with experience in the beauty, wellness, spa, salon, or hospitality industry? We are looking for a smart, proactive, and results-oriented Brand Store Manager to lead daily operations, inspire a high-performing team, deliver exceptional customer experiences, and drive business growth. This role is ideal for someone wh ...
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