Customer service / Tele sales rep
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New
Job summary
The Sales Representative is responsible for attending to all assigned customer inquiries and leads, following them up via calls, WhatsApp, and messages, and converting them into paying customers.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Attend to all assigned leads promptly
- Call, message, and follow up with customers until conversion
- Convert leads into buyers for products, Distributor packages, Contract manufacturing, Stockist packages, training, and programs
- Explain products, pricing, and offers clearly
- Handle objections professionally
- Follow approved sales scripts and pricing
- Ensure no assigned lead is abandoned
- Update sales status for every lead
- Report daily sales activities to the Sales Manager
Requirements:
- OND in any related field
- Sales or customer service certification is an advantage
- 1–3 years' experience in sales, telesales, or customer service
- Experience in online sales or WhatsApp selling is an advantage
- Strong communication skills
- Phone and WhatsApp selling skills
- Persuasion and negotiation
- Objection handling
- Basic CRM or record-keeping skills
Recommended Skills:
- Sales psychology
- Follow-up discipline
- Active listening
- Emotional intelligence
- Closing techniques
- Customer relationship skills
Behavioural expectation:
- High sense of responsibility
- Zero tolerance for abandoned leads
- Result-driven mindset
- Professional communication at all times
- Respect for customers and company policies
- Accountability for assigned leads
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