Customer Service Manager
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Job summary
Customer Service Manager
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Coordinate with Operations to ensure garments are processed, quality-checked, and ready within agreed turnaround times.
- Monitor pending, delayed, and priority orders and proactively follow up with relevant teams.
- Manage escalated customer complaints and ensure timely resolution.
- Develop and enforce customer service standards, SOPs, and service protocols.
- Lead, train, and supervise frontline customer service teams. Monitor customer satisfaction, complaints, turnaround times, retention, and overall service quality.
- Maintain accurate customer records and follow-ups using CleanCloud CRM and other relevant systems.
- Work closely with Operations, Logistics, Quality Control, and Branch teams to improve the customer journey.
- Provide regular reports and actionable management insights.
Requirements:
- 4–6 years of experience in Customer Experience, Customer Service, Service Operations, Retail, or a related field.
- Minimum of 2 years in a managerial or supervisory role.
- Strong leadership, communication, problem-solving, and complaint-resolution skills.
- Experience managing teams and driving customer satisfaction and retention.
- Ability to work effectively across multiple departments and manage service operations.
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