Web & Mobile Application Support Engineer
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Job summary
A company is seeking a proactive and technically skilled Web & Mobile Application Support Engineer to maintain, support, and improve our web and mobile applications. The ideal candidate should have hands-on experience with UI/UX design tools (especially Adobe XD), application troubleshooting, and domain/server management.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
Application Support & Maintenance:
- Provide first- and second-level support for web and mobile applications.
- Monitor system performance and resolve application issues promptly.
- Troubleshoot bugs, performance bottlenecks, and integration issues.
- Coordinate with developers for bug fixes and updates.
- Perform application testing before deployments and upgrades.
UI/UX Design & Optimization:
- Create wireframes, prototypes, and mockups using Adobe XD.
- Improve user experience based on feedback and usability testing.
- Collaborate with developers to ensure accurate UI implementation.
- Maintain UI consistency across web and mobile platforms.
- Conduct user journey analysis and recommend UX enhancements.
Domain & Server Management:
- Manage and configure domain registrations, DNS records, and hosting environments.
- Handle SSL certificate installation and renewal.
- Monitor web servers and ensure uptime and availability.
- Assist in deployment processes (staging to production).
- Work with cloud or on-premise hosting providers.
Documentation & Reporting:
- Maintain technical documentation and support logs.
- Create user guides and system documentation.
- Report system health, uptime, and support metrics.
Requirements:
- Minimum of 2 years of experience
- Minimum of a BSc.
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