Responsibilities:

Advise and assist clients with travel planning and booking of flights, accommodations, and travel insurance.
Handle visa and relocation applications for destinations including the USA, Canada, the UK, the Schengen Zone, Asia, Africa, and others.
Develop customized travel and study packages based on client needs and preferences.
Provide expert guidance on visa requirements, documentation, and interview preparation.
Liaise with embassies, visa application centers, airlines, and global partners to ensure smooth processing.
Maintain accurate records of applications, transactions, and customer communications.
Proactively follow up with clients and provide updates on application status.
Upsell additional services such as travel insurance, airport pickup, accommodation arrangements, etc.
Offer after-sales support and collect client feedback to improve service quality.

Requirements:

Bachelor's Degree in Travel, Tourism, Hospitality, International Relations, or a related field (preferred).
At least 1–3 years of experience in a travel agency or visa processing role.
Strong knowledge of visa application procedures for major countries (e.g., USA, Canada, UK, Schengen).
Familiarity with GDS booking systems (e.g., Amadeus, Sabre) and CRM tools is an advantage.
Excellent communication and interpersonal skills.
Strong organizational and time-management skills.
Ability to work independently and handle multiple applications simultaneously.
A passion for travel and customer satisfaction.

Benefits: