Training Officer

Responsibilities:

Training Needs Assessment:

• Identify training needs, feedback, and performance evaluations.
• Collaborate with department heads to develop training objectives aligned with hotel goals.

Programs Development:

• Design and develop engaging training programs for various departments, including front desk, housekeeping, food and beverage, and sales.
• Create training materials, manuals, and e-learning content.

Training Delivery:

• Conduct orientation programs for new employees to ensure they understand hotel policies, procedures, and culture.
• Facilitate workshops, seminars, and on-the-job training sessions for staff.

Performance Monitoring:

• Evaluate the effectiveness of training programs through employee feedback, assessments, and performance metrics.
• Provide ongoing support and mentorship to employees post-training.

Continuous Improvement:

• Stay updated on industry trends and best practices in hospitality training and development.
• Revise training materials and programs based on feedback and changes in hotel operations.

Reporting:

• Maintain accurate records of training activities and employee progress.
• Prepare and present reports on training outcomes to management.

Requirements:

• Bachelor's degree in Human Resources, Hospitality Management, or related field.
• 3-5 years of proven experience in training and development, preferably in the hospitality industry.
• Strong presentation, communication, and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Proficiency in using training software and tools.