Sales Officer

Responsibilities:

• Responsible for the smooth running of the online retail store at So Fresh.
• Monitor all online orders via social media platforms, email and website.
• Properly process all online orders via social media platforms and the website, and send them to the corresponding personnel.
• Manage the front end of the So Fresh website to manage sales.
• Intermittently check all So Fresh social media handles to respond to customers promptly.
• Liaise with customers to follow up on the resolution of complaints or clarification of orders made.
• Document customer complaints, resolutions, and root causes if possible.
• Stay abreast of all So Fresh posts on all social media platforms per time.
• Promptly respond to customers’ comments, direct messages, enquiries, emails, and complaints in an appropriate manner.
• Utilise the online sales channel to advance the company’s sales agenda.
• Perform data analysis of key metrics and related sales targets via the website, social media, email, etc.
• Prepare a report on the effectiveness of marketing communications across all channels.

Requirements:

• Minimum of B.SC, HND certificate in a relevant field.
• 1 -3 years’ experience in helpdesk/customer service/online sales in the food industry.
• Experience with B2C sales on social media and website.
• Working knowledge of customer service principles & practices.
• Willingness to work on a shift basis and on weekends.
• Possess excellent telephone etiquette.
• Ability to always remain professional and courteous with customers.
• Computer literacy is highly required.
• Candidate must live close to the desired work location: Opebi, Ikeja.

Location: Opebi, Ikeja (Onsite).

Benefits: 

• Pension, Health Insurance.
• 3 weeks of annual leave.

Remuneration: NGN 150,000 – 200,000