Sales Manager

Responsibilities:

Sales Team Management:

• Supervise all online Sales Reps and Sales Closers
• Assign leads to sales reps daily
• Monitor response time, follow-up quality, and closing performance
• Step in to follow up with customers abandoned or delayed by sales reps
• Ensure sales reps follow scripts, pricing, and company policies

Lead Management & Follow-Up:

• Manage all online leads from:
• Facebook & Instagram Ads
• Google Ads
• Websites & landing pages
• Social media inquiries
• Ensure 100% of leads are contacted
• Track lead stages (new, contacted, interested, closed, abandoned)

Sales Closing & Revenue Growth:

• Support sales reps to close difficult or high-value leads
• Personally handle high-value customers when required
• Ensure daily, weekly, and monthly sales targets are achieved

Customer Retention & Relationship Management:

• Design and execute customer retention systems:
• Products buyers list
• Distributor registration list
• Contract manufacturing clients list
• Ensure every customer is added to the correct follow-up list

Structured Customer Follow-Up System:

• Day 2: Appreciation message after purchase
• Day 7: Product usage or service follow-up
• Day 10: Discount or incentive for repeat purchase
• Ongoing: Periodic check-ins and promotional updates

Reporting & Accountability:

• Submit daily sales performance reports
• Submit weekly sales summary reports
• Submit monthly revenue and retention analysis
• Report sales activities to Head of Sales & Marketing/CEO

Requirements:

• HND / B.Sc in Business Administration, Marketing, Sales, or related field
• Sales or CRM certifications are an added advantage
• Minimum 3–5 years of experience in sales
• At least 2 years managing a sales team
• Experience in online sales, call closing, or lead conversion
• Strong leadership and supervision skills
• Sales closing expertise
• CRM and lead management experience
• Communication and persuasion skills
• Customer relationship management
• Reporting and data analysis
• Ability to work under pressure

Preferred Skills:

• Sales psychology
• Negotiation and objection handling
• Follow-up discipline
• Revenue forecasting
• Team motivation
• Emotional intelligence

Behavioural Expectation:

• Result-oriented mindset
• Zero tolerance for abandoned leads
• High accountability
• Proactive customer follow-up
• Professional communication
• Integrity and confidentiality
• Ability to enforce discipline within the sales team.

Location: Egbeda