Retail Associate/ Sales Executive

Responsibilities:

Customer Service & Sales:

• Provide exceptional customer service by assisting shoppers in selecting fashion items that meet their needs and preferences.
• Educate customers on product features, trends, and styling options.
• Process sales transactions accurately, handling returns and exchanges as necessary.
• Build and maintain strong customer relationships to drive repeat business.
• Meet and exceed personal and store sales targets.

Store Presentation & Merchandising:

• Assist in visual merchandising and maintain store displays to ensure the sales floor is appealing and well-organized.
• Ensure all products are stocked, tagged, and displayed properly.
• Help in executing promotional strategies and seasonal product setups.

Operations Support:

• Assist with daily store operations, including inventory management, restocking, and receiving new shipments.
• Ensure backroom areas are organized and inventory is stored correctly.
• Support operational tasks such as preparing reports, monitoring stock levels, and ensuring compliance with company policies.
• Work closely with the operations team to ensure the store runs smoothly and efficiently.

Collaboration & Teamwork:

• Work cross-functionally with both sales and operations teams to meet store goals.
• Participate in team meetings and contribute ideas for improving customer service experience and store efficiency.
• Assist in training new staff on both sales techniques and operational procedures.

Requirements:

• Previous experience in retail sales or operations is preferred.
• Passion for fashion, with a good understanding of current trends.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Attention to detail with a focus on accuracy in inventory management and transactions.
• Flexibility to work Saturdays, holidays, and shifts as required.