Product Development & Documentation Officer

Responsibilities:

• Review and verify the authenticity of clients' travel documents (passports, ID cards, and other documents).
• Maintain an organized system for document storage, tracking deadlines, and processing times.
• Thoroughly review and validate visa application documents, ensuring accuracy and completeness to facilitate timely processing.
• Stay updated on visa policies, travel restrictions, and relevant legal requirements in different countries.
• Work closely with other departments, such as Vacation, Visa, and Customer Service, to ensure smooth coordination of travel arrangements.
• Assist clients in completing necessary forms and provide information on document submission processes.
• Research on visas and conferences for visas.
• Introduction of new packages, and travel products and carrying competitive analysis with other travel agencies.
• Address client inquiries about travel documentation and resolve issues promptly.
• Ensure compliance with internal policies, industry standards, and local regulations.
• Regularly update the team on changes to visa processes and document requirements for different destinations.

Requirements:

• Bachelor's degree in a relevant field (Business Administration, Hospitality and Tourism, etc.)
• Strong understanding of visa processes, travel regulations, and documentation requirements.
• Excellent attention to detail and strong organizational skills.
• Ability to manage multiple tasks and work under tight deadlines.
• Proficiency in MS Office applications.
• Ethical, discreet, and professional conduct.
• Eagerness to learn and a strong commitment to professional growth.
• Ability to work collaboratively in a team environment.