Online Sales Representative
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Job summary
The Online Sales Representative is responsible for promoting and selling products or services through online channels such as social media, websites, email, and messaging platforms. The role involves interacting with customers, handling inquiries, closing sales, and ensuring a positive customer experience.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via social media, email, live chat, and other online platforms
- Promote products and services through digital channels (e.g., Instagram, WhatsApp, websites)
- Guide customers through the buying process and close sales
- Process orders and ensure accurate entry of customer information
- Follow up with leads and existing customers to encourage repeat purchases
- Maintain knowledge of products, pricing, and promotions
- Handle customer complaints and provide appropriate solutions
- Track sales activities and meet set sales targets
- Collaborate with marketing teams to support online campaigns and promotions
- Keep records of customer interactions and transactions
Requirements:
- Minimum of OND/HND/Bachelor’s degree in Marketing, Business Administration, or related field (may vary)
- Proven experience in sales or customer service (especially online sales is an advantage)
- Good communication and interpersonal skills
- Familiarity with social media platforms and online sales tools
- Basic computer skills (Microsoft Office, CRM tools, etc.)
- Ability to work independently and meet targets
- Digital communication skills
- Persuasion and negotiation skills
- Customer service skills
- Time management skills
- Problem-solving skills
- Social media marketing basics skills
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