Online Presales Customer Service Representative
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Immediate Start
Job summary
Join our growing solar team! We are looking for a proactive Online Presales Customer Service representative to handle inquiries, provide technical product information, and convert leads into customers. If you have excellent communication skills and a passion for renewable energy, we want to hear from you.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Respond promptly to online customer inquiries regarding solar panels, inverters, and storage systems.
- Identify customer energy needs and recommend appropriate product solutions.
- Nurture leads and coordinate with the sales team to ensure high conversion rates.
- Maintain a detailed database of customer interactions and feedback
Requirements:
- Excellent verbal and written English communication skills.
- Basic understanding of solar energy systems or a strong willingness to learn.
- Previous experience in online customer service or a technical sales support role.
- Ability to multitask and work efficiently in a fast-paced startup environment.
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