Onboarding & Accounts Manager

Responsibilities:

Hotel Onboarding & Compliance:

• Identify, pitch, and onboard new hotels onto TheTravelHunters platform.
  
• Guide partners through the full onboarding process (documentation, rate setup, room availability, images, compliance checks).
  
• Ensure all partner listings meet the company’s content and quality standards.
  
• Conduct regular audits to ensure hotels remain compliant with operational and service-level expectations.

Partner Relationship Management:

• Maintain strong, positive relationships with hotel owners, managers, and reception teams.
  
• Serve as the primary point of contact for partner concerns, account support, and performance improvements.
  
• Educate partners on best practices to improve visibility, pricing, and conversion on TheTravelHunters.com.
  
• Manage escalations between partners and the customer support team.

Performance & Growth:

• Meet monthly onboarding targets and activate new hotels across priority cities.
  
• Monitor hotel performance dashboards and work with partners to boost bookings.
  
• Run periodic training sessions to help partners optimize their listings.
  
• Provide insights on regional hotel supply gaps and market opportunities.

Internal Collaboration:

• Work closely with Operations, Content, Customer Support, and Marketing teams.
  
• Support the rollout of new features, pricing models, and promotions to partner hotels.
  
• Report onboarding progress, partner issues, and performance metrics to management.

Requirements:

• Minimum of a B.Sc. qualification.
• Minimum of 1–2 years of experience in hotel onboarding, partner management, account management, or marketplace compliance (preferred in hospitality, travel-tech, e-commerce, or fintech).
• Experience working with vendors, SMEs, or marketplace suppliers.
• Proven record of hitting onboarding or sales targets
• Excellent communication, negotiation, and presentation skills.
• Strong relationship-building ability.
• Good understanding of compliance, documentation flows, and verification processes.
• Ability to manage multiple partners and locations simultaneously.
• Good analytical skills and comfort with dashboards, Excel/Google Sheets.
• Customer-first mindset with high attention to detai
• Self-driven and proactive
• Organized, accountable, and professional
• Comfortable working on-the-field and visiting hotels, if needed.
• Ability to work with minimal supervision