Officer, Content Creation Officer

Ecobank Nigeria

Creative & Design

5 days ago

Job Summary

The purpose of this role is to promote Ecobank’s products and channels by developing copy for websites, social media, marketing materials, and other platforms. S/he will create both written, verbal, video, and other media for both individual and public consumption.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements



Business and Financial performance  

  • Developing content that captivates, informs, delights and persuades along the customer journey
  • Conducting research and interviews to learn more about current trends, developments, and perceptions about prospective customer, and then creating compelling narratives to drive business
  • Assisting the creative team with the design of promotional materials.
  • Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.
  • Collaborating with internal departments to establish campaign objectives, complete tasks, and identify and solve problems.
  • Monitoring social media and company website metrics.
  • Utilizing SEO methods to increase application downloads, account opening and onboards on digital channels
  • Suggesting new ways to promote company offerings and to reach consumers.

Customer Excellence

  • Maintain excellent communication with external and internal stakeholders to ensure delivery on objectives
  • Build a strong formal and informal network to gain access to necessary data, resources, and information to achieve the goals of Digital Sales and Engagement
  • Deep understanding of our target customers and how to engage them

Leadership and people management

  • Provide feedback to support internal and external partners e.g. Technology, Marketing, telcos etc
  • Drive a culture of effective storytelling in selling Consumer Bank products

Process controls and operational excellence

  • Liaise with Product managers to monitor effectiveness of campaign content is provided in driving business, making adjustments where necessary
  • Comply with all Consumer Bank’s policies and procedures.


Experience & Qualifications

  • Bachelor’s degree in English, marketing, or a similar field.
  • A portfolio of applicable outputs.
  • An understanding of SEO best practices.
  • Demonstrated excellence in writing, proofreading, and editing.

Skills, Capabilities & Personal attributes

  • Experience creating strong, engaging content.
  • Excellent research, organizational, and time management skills.
  • Strong listening and communication skills.
  • The capacity to work independently and collaboratively.
  • Ability to work efficiently without compromising quality or accuracy.

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