Key Account Manager
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Job summary
We are seeking a results-driven Key Account Manager to manage and grow relationships with strategic clients. The successful candidate will be responsible for maintaining customer satisfaction, identifying new business opportunities within existing accounts, negotiating contracts, and ensuring the delivery of tailored ISP and ICT solutions.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Manage and maintain relationships with assigned customer accounts.
- Identify opportunities to grow existing accounts through upselling and cross-selling.
- Build and sustain long-term client relationships to ensure customer loyalty.
- Negotiate contracts, pricing, and service agreements with clients.
- Address customer inquiries and resolve issues to maintain high levels of satisfaction.
- Collaborate with internal teams to ensure timely delivery of products or services.
- Monitor account performance, prepare reports, and develop strategies to achieve sales and revenue targets.
Requirements:
- Minimum of 3-5 years' experience in account management, B2B sales, or a related field.
- Strong negotiation and contract management skills.
- Excellent relationship-building and customer management abilities.
- Proven ability to identify and close upselling or cross-selling opportunities.
- Strong communication, presentation, and interpersonal skills.
- Good problem-solving skills with a customer-focused approach.
- Experience in the Internet Service Provider (ISP) industry or a sales-related role is an added advantage.
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