Immediate Start
1 month ago
IT Business Analyst
Wokka Technologies Limited
Product & Project Management
IT & Telecoms
NGN
250,000 - 400,000
Easy Apply
Skills Required
Business Analysis Project Management Product Management Requirements Analysis Software Testing Customer Relationship Management Analytics Business IntelligenceJob Summary
We are seeking a detail-oriented and results-driven IT Business Analyst with strong experience in CRM systems (preferably Zoho) to support our growing product development efforts. You will play a key role in analyzing business needs, defining system requirements, coordinating testing efforts, and supporting the configuration and options.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
Business Analysis & Requirements Gathering
- Collaborate with CTO, developers, KYC/Onboarding and business teams to gather and define detailed functional requirements.
- Analyze apps, technology, workflows and processes to recommend automation opportunities and solutions to improve efficiency.
- Translate business needs into clear documentation (user stories, process flows, use cases, etc.).
Zoho CRM Configuration & Support
- Configure, customize, and maintain Zoho CRM modules (e.g., Leads, Clients, Service Providers, Deals, Campaigns).
- Set up workflows, automation rules, email templates, dashboards, and reports.
- Troubleshoot CRM-related issues and recommend improvements.
Testing & Quality Assurance
- Develop and execute test cases for new product features and CRM workflows.
- Conduct UAT (User Acceptance Testing) and assist end-users during rollout.
- Track bugs and ensure issues are resolved before production release.
Product Development Support
- Work closely with the development team during the design and implementation phases.
- Maintain clear documentation of all business logic, data mapping, and user flows.
- Support product rollouts by creating training guides and onboarding materials.
Requirements:
- Bachelor’s degree in Information Technology, Business, or a related field.
- 3+ years of experience as a Business Analyst or similar role, ideally with startup or tech company experience.
- Hands-on experience configuring and managing Zoho CRM (or similar platforms like Salesforce, and HubSpot).
- Strong understanding of CRM best practices, business processes, and workflow automation.
- Experience with UAT, testing methodologies, and bug-tracking tools.
- Familiarity with agile/scrum practices and tools like Trello, Jira, or Zoho Projects.
- Excellent communication, documentation, and presentation skills.
Additional Skills:
- Experience working with other Zoho One apps (Zoho Desk, Campaigns, Creator, etc.).
- Familiarity with integration tools like Zapier, Zoho Flow, or APIs.
- A basic understanding of SQL, HTML, or scripting languages is a plus.
What We Offer:
- Opportunity to contribute to a fast-growing tech startup shaping on-demand services in Nigeria.
- Flexible remote work environment.
- Professional growth and learning opportunities including professional training within and outside the country
- Performance-based bonuses and equity consideration for high performance.
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
