Head, Support Services

MainOne

Admin & Office

IT & Telecoms NGN Confidential
New
2 weeks ago

Job Summary

The Head, Support Services will be responsible for organizing and managing MainOne's administrative services across locations, to ensure seamless operations in our different offices. In addition, he/she shall be the custodian of MainOne’s administrative policies and will drive implementation and compliance, as required.

  • Minimum Qualification:Degree
  • Experience Level:Management level
  • Experience Length:10 years

Job Description/Requirements

Responsibilities:

General Office Administration

  • Establish policies, and procedures to ensure the smooth running of office operations as well as the supply and effective distribution of office equipment and consumables across the Company
  • Manage and oversee administrative, clerical, and secretarial services to support operations across the Company
  • Provide comprehensive office and facilities support to the Company, in line with business needs.
  • Ensure the purchase and maintenance of office furniture, equipment, and supplies are in line with the Company’s quality and cost objectives
  • Oversee the care for the day-to-day appearance of offices, such that a high standard is maintained continuously
  • Direct and plan essential central services, including fleet management, ensuring availability and effective service delivery

Travel, Events, and Logistics Management

  • Oversee travel management activities including visa application and processing, hotel management, ticketing, travel insurance, etc.
  • Organize and facilitate internal meetings, conferences, and events.
  • Oversee logistics arrangements for asset relocation/material movement and transportation for the Company.

Procurement Management

  • Perform all tasks relating to the sourcing, and management of the procurement process, including identification, evaluation, and selection of vendors/suppliers of goods/consumables for the Group
  • Oversee procurement activities for all non-technical products and services, as well as ensure compliance with the Company’s procurement process
  • Ensure the development and maintenance of a vendor and supplier database for the various products and services procured by the company – Supplier analysis & negotiations, supplier performance management
  • Ensure the development of an inventory management system for all products utilised by the company and the definition of reorder levels for all identified items
  • Ensure proper analysis is done for required goods or services to achieve maximum value for money
  • Manage vendor relationships ensuring that they are competitive and serve the needs of the company

Facility Management

  • Oversee the strategic planning and day-to-day operations, particularly in relation to the Group’s office buildings and premises.
  • Building and grounds maintenance
  • Cleaning
  • Catering and vending
  • Security
  • Utility infrastructure
  • Space management
  • Champion the implementation of first-class maintenance, and management culture for the Company’s assets and facilities
  • Ensure that the Group’s facility management practices conform to Health, Safety, and Environment policies, procedures, and standards
  • Conduct periodic inspections to examine the conditions of the Group’s facilities and ensure that maintenance contractors adhere to agreed Service Level Agreements (SLAs)
  • Coordinate and oversee contractors, suppliers, and outsourced vendors
  • Plan for future developments and office space needs in line with strategic business objectives
  • Manage and lead change to ensure minimum disruption to business activities.


Requirements:

  • First degree in any discipline or related discipline
  • 10 years of relevant experience with at least three years in a supervisory role
  • Analytical and problem-solving skills
  • Strong verbal and written communication skills
  • Self-management skills
  • Organisational & Time Management skills - Highly organized and able to multi-task and effectively prioritize
  • Customer Service focus
  • Detail oriented
  • Works effectively, independently, and to deadlines
  • Team player with a flexible, ‘can-do’ outlook
  • Knowledge of best practices and evolving trends
  • Ability and willingness to work long hours and meet tight deadlines
  • Ability to work with minimal supervision
  • Constant awareness of sensitivity and confidentiality involved in the function
  • Good research skills

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