3 weeks ago
Front Desk Officer
Whip-Smart Service Providers Limited
Hospitality & Leisure
Hospitality & Hotel
NGN
75,000 - 150,000
Easy Apply
Job Summary
The Front Desk Officer will be responsible for managing guest relations, handling reservations, and ensuring an excellent front-office experience. She will work closely with other departments to provide seamless hospitality services.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Manage check-ins, check-outs, and maintain accurate guest records.
- Respond promptly and professionally to guest inquiries, complaints, and requests.
- Liaise with cleaners, maintenance, and security to ensure smooth service delivery.
- Handle reservations across booking platforms and update availability as needed.
- Maintain front desk organization and uphold a welcoming environment.
Requirements:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Attention to detail and organizational ability
- IT literacy and familiarity with booking/reservation systems
- Ability to multitask and work under pressure
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