Floor Manager

Responsibilities:

Guest Experience & Service Quality:

• Ensure every guest enjoys a seamless and memorable dining experience by
• delivering prompt, friendly, and professional service.

Team Management:

• Lead, train, and motivate front-line staff, including servers, bartenders, and hosts, to maintain exceptional service standards.
• Develop staff schedules to ensure efficient coverage during peak hours, special events, and entertainment nights.

Entertainment Coordination:

• Plan, execute, and manage entertainment activities (e.g., live music, themed nights, cultural showcases) that enhance the guest experience.
• Collaborate with external performers and vendors while ensuring all entertainment aligns with the restaurant’s brand and budget.

Operational Oversight:

• Oversee seating arrangements, reservations, and floor operations to ensure a smooth and efficient workflow.
• Monitor service performance and implement strategies to boost customer satisfaction and drive sales.

Sales & Revenue Growth:

• Identify and implement upselling opportunities through promotions, special events, and entertainment offerings.
• Collaborate with management to develop strategies for increasing customer retention and repeat business

Requirements:

• Minimum 2-3 years of experience as a restaurant floor manager in a fine dining setting
• Strong knowledge of fine dining operations and service standards
• Proven track record of delivering exceptional customer service
• Ability to coordinate entertainment activities to enhance guest experience
• A hands-on leader with a solid hospitality background and a focus on revenue generation
• Effective team management and leadership skills
• Location: Ikorodu, Lagos
  

Remuneration: NGN 250,000  

Quarterly Bonus: NGN 150,000 

Benefits

• Health Stipend
• 13th-month salary
• Leave allowance
• Accommodation Provided