eLearning Training Manager

Responsibilities:

• Managing the implementation of the distance learning courses offered by the organisation; supervising all phases involved in the planning, delivery, administration and evaluation; supervising the work of consultants/course administrators, assigning work and ensuring conformance to service orientation standards and best practices, and evaluating performance.
• Establish relationships with tutors and coordinate the teaching and daily services of a multi-disciplinary and multi-lingual team of experts, i.e., authors, instructional designers, finance and translation teams, and IT specialists to monitor the delivery of courses; supervise the structuring of course content for online delivery; creation of online tools for student/tutor interaction; preparation of operational and technical documentation for the distance learning platform; preparation, updating and implementation of user acceptance testing for distance learning course delivery; collection of feedback for impact and data analysis.
• Supervise the offering of specialised distance learning and blended learning services to government officials, executives, the young and their teachers, women in science, and the judiciary.
• Monitor the platform and finance-related issues to anticipate potential overload and take necessary action; troubleshoot and provide technical support to diagnose and resolve problems encountered by learners and tutors; escalate complex issues requiring further investigation/intervention.
• Research, analyse and evaluate new e-Learning delivery technologies and make recommendations to the development team for their deployment.
• Liaise with external partners (individuals, private companies, government departments, universities and training institutions) on customisation, joint offering, design, administration and logistical arrangements of joint programs.
• Perform other duties as required.

Requirements:

• Advanced university degree (equivalent to Master's) in relevant fields. 
• A first-level university degree in a relevant field, plus two (2) years of experience, in addition to the experience requested below, may be accepted in lieu of an advanced university degree
• At least seven (7) years of professional experience in the management and coordination of learning and human development projects in planning, delivery, evaluation, handling all operational support capacity, including in technical assistance/cooperation, capacity building or development.
• Experience in resource planning for workforce management for a learning administration team.