Direct Sales Agent

Responsibilities:

Business Development and Loan Marketing:

• Actively source new customers for the company’s loan products across retail, SME, corporate, and multilateral sectors.
  
• Conduct door-to-door, market, and digital outreach campaigns to onboard borrowers and clients.
  
• Work collaboratively with the assigned Credit Team Lead to execute targeted marketing initiatives and campaigns.
  
• Educate potential clients on the company's loan products, credit terms, and repayment obligations.
  
• Capture and forward accurate customer information and documentation for loan processing.
  

Client Relationship Management:

• Maintain ongoing communication with both new and existing customers to ensure high satisfaction levels.
  
• Support customers through the loan application process — ensuring completeness and accuracy of required documents.
  
• Follow up with clients for repayment reminders and renewal opportunities.
  
• Uphold professionalism and integrity in all client interactions.
  

Technology and Reporting:

• Utilize smartphones and mobile applications for client registration, documentation upload, and reporting activities.
  
• Submit daily activity and performance reports electronically to the Team Lead.
  
• Use digital tools and dashboards to track leads, conversions, and client feedback.
  

Brand Promotion:

• Serve as a visible brand ambassador of the company Limited during marketing events, activations, and community engagements.
  
• Participate in market storm campaigns, roadshows, and product promotions as scheduled by the department.
  
• Uphold and communicate the company’s brand values and customer service standards at all times.

Performance Indicators (Qualitative):

• Loan Acquisition: Steady increase in loan volumes generated and approved
  
• Conversion Rate: High ratio of qualified leads to disbursed loans.
  
• Client Retention: Sustained relationships and repeat client activity.
  
• Data Accuracy: Completeness and timeliness of client documentation.
  
• Conduct and Professionalism: Compliance with ethical marketing and brand guidelines.
  
• Technology Utilization: Effective use of mobile apps and digital tools for reporting and onboarding.
  

Requirements:

• Minimum of OND or equivalent qualification.
  
• At least 1 year of direct sales or marketing experience (preferably in financial services, fintech, or consumer lending).
  
• Strong interpersonal, communication, and persuasion skills.
  
• Must own and operate a smartphone (Android or iOS) and be comfortable with mobile applications.
  
• Field mobility and ability to work under minimal supervision.
  
• High ethical standards, discipline, and target orientation.
• Self-driven and result-oriented.
  
• Strong customer service attitude.
  
• Integrity and accountability.
  
• Team player with strong collaboration skills.
  
• Adaptability to fast-paced environments.
  

Location: Ikoyi, Lagos

Job Grade: Contract / Field-Based (Reporting to Credit Team Lead)