Customer Service Representative

Company Description Novacare Limited is a growing organization dedicated to delivering dependable products and services to its customers. The company emphasizes professionalism, integrity, and a strong commitment to customer satisfaction in all business operations. Novacare Limited values a collaborative work culture where team members are encouraged to contribute ideas and improve processes. The organization supports continuous learning and development, offering opportunities for growth within the company.
Role Description This is a full-time, on-site Customer Service Representative role based in Abuja. The Customer Service Representative will handle incoming and outgoing customer inquiries via phone, email, and other communication channels, providing clear and accurate information about products and services. The role includes resolving customer issues, logging interactions in internal systems, and following up to ensure complete resolution and satisfaction. The individual will collaborate with other teams to escalate complex cases, track recurring issues, and suggest process improvements. Daily tasks also involve maintaining up-to-date knowledge of company offerings, meeting performance targets, and representing Novacare Limited in a courteous and professional manner.
Qualifications

• Strong skills in customer service and customer support, with the ability to handle inquiries efficiently and professionally.
• Proven ability to enhance customer satisfaction and support a positive customer experience across multiple touchpoints.
• Experience working in customer-facing roles, such as customer service representatives, call center, or front-desk positions.
• Excellent verbal and written communication skills, including active listening and clear articulation.
• Ability to remain calm under pressure, manage difficult conversations, and resolve conflicts constructively.
• Basic proficiency with customer service software, CRM tools, and standard office applications.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• High school diploma or equivalent required; additional education or relevant certifications in customer service or related fields are an advantage.

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