Additional Questions

Job Summary

As the primary point of contact, your role will be to use your skills and experience to ensure that customers are given the best and highest possible standards of service that ensures maximum customer satisfaction, making sure that every customer is left happy and satisfied thereby increasing customer Retention and Referrals.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

  • Answer phone calls and respond to messages in a more professional manner and provide information about products and services as required by the callers
  • Responsible for attending to Orders, Enquiries, and Questions
  • Keep records of interactions and transactions of customers; keep a record of details of customer complaints, inquiries, and comments.
  • Process orders and appropriately get back to Customers where necessary.
  • Render administrative support to other customer care team members when the need arises, or as instructed
  • Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
  • Manage a team of sales representatives in dealing with complaints and inquiries.
  • Establish and monitor the standards for customer service in the company.
  • Identify tasks critical to keeping customer satisfaction levels in check
  • Select and train a new team member
  • Network/communicate with various units from which produce/products is transferred so as to ensure a smooth
  • Ensure maximized productivity and minimized costs to sell.
  • Encourage and motivate team members for the continuance of quality service delivery
  • Assess & communicate Customer behavior to aid rendering of customized service to different Customer groups/types.
  • Assess and communicate Product/produce performance to help management make related decisions
  • Assess and communicate customer needs in a bid to serve them better
  • Apply critical thinking to improve service, Situations while offering suggestions to be implemented.
  • Having a problem-solving mindset.
  • Increase sales and Customer Retention.

 

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