Client Implementation Analyst

Responsibilities:

• Delivery of standard & customized implementation end-2-end. The tasks include project planning, requirement gathering, customization, technical solutioning, client training, system and post-implementation review.
• Understanding client and user requirements through customer consultative sales and effective engagement
• Monitor customer set up and its users on the corporate channels 
• Ensure all implementations follow project methodology
• Train and hand hold users to ensure superior client and user experience
• Supports to provides requisite training for staff and clients on solution sales and usage
• Supports to provide client with fit for purpose support as subject matter expert
• Monitor corporate channels functionalities and channels utilization
• Ensure cost effective corporate channels implementation and solution delivery
• Ensure all implementation and solution delivery are delivered within agreed timeline
• Manage customer queries and ensure timely resolution of issues working with the respective team and all internal and group stakeholders
• Supports relationship managers to secure the business of potential customers especially in customizing solutions.  
• Provides feedback on customers’ requirements/needs
• Ensure all control standards and security standard are met and adhered to by all corporate channels 
• Ensure process efficiency leveraging on the client, market insight, working with internal and external vendors and stakeholders
• Supports corporate channel enhancement through customer consultative engagement and competitive insight, 
• Work closely with back office operation teams to meet customer expectations and timely resolve client issues.

Requirements:

• Minimum academic qualification of HND or Bachelor degree in any discipline (Business or/and IT related a plus)
• A minimum of 5 - 6 years banking experience 4 of which must be in product/business development/channel ops or support function or sales function
• Good knowledge of technology, electronic banking and banking operation 
• Good understanding on industrial standards/ERPs like SAP, JD Edward Oracle, SwiftNet 
• Good project management skills and result oriented
• Requirement gathering skill
• Communication Skills 
• Presentation skills
• Good command of MS Office suite
• Strong quantitative/analytical skills
• Good Organizational and Time Management skills.

Key Performance Indicator:

• Volume of transactions processed
• Value of transactions processed
• Fee Income generated
• Growth in customer base - Meet and exceed customers on-boarding targets
• 100% activation of onboarded Customer
• Timely resolution of customer/user issues
• Effective delivery of solution against customer requirement