Cashier

Responsibilities:

• Adhere strictly to internal controls and accounting standards.
• Ensure all customer transactions are processed seamlessly, promptly and accurately via the POS system.
• Process customer transactions, both transfers and card payments, efficiently.
• Ensure receipts and invoices are properly filed and organised.
• Ensure all transactions are well managed and accounted for daily.
• Ensure proper cash mop up by the close of business daily.
• Report any inconsistencies or discrepancies in inventory or cash records to management.
• Resolve all customer issues and do refunds when necessary/appropriate in agreement with Management.
• Adhere to the standard of operating procedures (SOPs).
• Provide excellent customer service at all times.
• Communicate clearly and openly with all customers and team members.
• Answer customer questions and provide information to resolve any issues. 
• Proactively engage customers to upsell products, gather feedback, address complaints & answer their questions.
• Work closely with sales and stock staff to verify inventory usage and sales.
• Daily, weekly & monthly reporting of activities/tasks.
• Maintain an organised and clean cash counter

Requirements:

• Candidates should possess an HND qualification
• Minimum of 2+ years of experience as a cashier or sales assistant.
• Proven experience in retail, supermarket, CPG or FMCG environments.
• Ability to work with minimal supervision.
• Ability to work in a fast paced environment, flexible hours, weekends and holidays — a combination of opening & closing shifts.
• Proficiency in POS systems & machines.
• Experience with Excel and other accounting software is an added advantage.
• Excellent numerical, communication, interpersonal and time management skills.
• Proactive, confident, and strong attention to detail.

Rotating Shift Schedule

Opening Shift: 9:00 AM – 4:00 PM 

Closing Shift: 3:00 PM – 10:00 PM