New
4 days ago
Job Summary
We are looking for a detail-oriented Technical Support Engineer to join our team. You will be responsible for addressing advanced technical issues, resolving integration problems, and assisting customers with technical challenges that go beyond basic support. This role is perfect for someone who enjoys problem-solving, troubleshooting complex systems, and ensuring that customers can use our SaaS product efficiently and effectively.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Diagnose and resolve technical issues reported by clients, including software bugs and integration problems
- Support customers with complex configurations, API connections, and advanced product setup
- Collaborate with development and product teams to identify and fix system errors
- Document technical issues, solutions, and process improvements for the team
- Provide technical guidance to Customer Support Agents for escalated cases
Requirements:
- Strong understanding of SaaS products, web applications, and APIs
- Experience with troubleshooting software, integrations, or network issues
- Knowledge of HTML, CSS, JavaScript, or other programming basics is a plus
- Familiarity with version control, server environments, or cloud platforms is advantageous
- Excellent analytical and problem-solving skills
- Strong communication skills, able to explain technical issues clearly
- Patience and empathy when assisting clients
- Ability to work independently and collaboratively
- Attention to detail and an organized approach to problem-solving
Work Type:
- Remote/Hybrid (depending on team and client needs)
- Full-time role collaborating with Customer Support, Product, and Development teams
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
