Supply Chain Operations

Responsibilities:

Inventory & Warehouse Operations:

• Lead daily operations across inventory and warehouse units.
• Oversee stock receiving, shelving, binning, and stock issuance to ensure accuracy and minimal shrinkage.
• Maintain clean and optimized storage layout using proper warehousing standards (FEFO/FIFO, labeling, bin integrity).
• Track and manage inventory using KPIs such as: Stock Accuracy (%), Inventory Turnover Ratio, Stockout Rate, Order Fulfilment Cycle Time, Days of Inventory on Hand (DOH), and Shrinkage/Loss Rate (%)
• Ensure timely stock reconciliation, variance investigation, and corrective action.

Supply Chain Management & Demand Planning:

• Monitor consumption trends to support accurate demand forecasting.
• Ensure data completeness for supply planning and replenishment cycles.
• Collaborate with procurement and finance teams on stock availability, lead times, and reorder triggers.
• Track key supply chain metrics, including Reorder Point (ROP) compliance, Supplier Lead Time & delays, Material Availability Ratio, and Cycle Time for Replenishment
• Optimize stock levels to reduce wastage while preventing stockouts.

Data Management & Reporting:

• Supervise the data entry team responsible for uploading daily prescription, dispensing, and consumption data.
• Implement strict data quality checks to ensure the accuracy needed for forecasting and billing.
• Review and validate daily/weekly/monthly operational data to identify consumption patterns and operational risks.
• Prepare comprehensive VMI operational performance reports for internal and external stakeholders.

Billing & Financial Accuracy:

• Validate consumption and stock movement data before submission for client billing.
• Work closely with the finance team to ensure accurate and reconciled billing cycles.
• Track billing-related metrics such as: Billing Accuracy %
• Turnaround Time for Billing Queries

Stakeholder & Client Relationship Management:

• Serve as the key liaison between CharisVille, client stakeholders, and internal teams.
• Handle escalations related to stock availability, supply delays, billing concerns, or data discrepancies.
• Ensure transparent communication of operational issues and resolutions.

Compliance & Continuous Process Improvement:

• Ensure all operations follow SOPs, regulatory guidelines, and client requirements.
• Conduct periodic audits across warehouse, inventory, and data-entry teams.
• Identify gaps and lead process improvement initiatives that enhance speed, accuracy, and cost-effectiveness.
• Implement best practices in logistics, warehousing, and supply chain flow.

Team Leadership & Staff Development:

• Supervise inventory officers, warehouse staff, and data entry clerks.
• Conduct regular coaching, training, and performance evaluations.
• Foster a high-performance culture that encourages accountability and teamwork.

Requirements:

• Minimum of a Degree in Supply Chain Management, Logistics, Business Administration, Pharmacy, or related field.
• Minimum of 4-6 years of hands-on experience in inventory management, warehouse operations, or supply chain.
• Strong understanding of supply chain metrics, inventory KPIs, and operational workflows.
• Experience working with ERP or inventory management systems.
• Excellent analytical, communication, problem-solving, and stakeholder management skills.
• Ability to thrive in a fast-paced, data-driven operational environment.

Location: Ibadan 

Renumeration: NGN500,000 - 600,000