Sales Administrator
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Job summary
The Sales Administrator provides administrative and operational support to the Sales Team to ensure the efficient coordination and execution of sales activities. The role is responsible for managing sales documentation, maintaining accurate customer records, coordinating internal processes, and supporting the sales team.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Responsibilities:
Sales Administration & Documentation:
- Prepare, organize, and manage sales documentation, including quotations, proposals, and requisition forms.
- Maintain accurate and up-to-date records of sales transactions and customer information.
- Track and monitor sales orders, invoices, and delivery timelines to ensure timely execution.
Sales Coordination & Support:
- Provide administrative support to sales executives, including scheduling meetings, managing follow-ups, and coordinating customer communications.
- Assist in the preparation of sales reports, presentations, performance dashboards, and meeting materials.
- Support the onboarding of new clients by ensuring all required documentation is properly completed and filed.
Customer & Internal Coordination:
- Respond to routine customer inquiries and escalate complex issues to the appropriate team members.
- Coordinate with internal departments such as Finance, Operations, and Technical teams to support sales processes and client requests.
- Ensure timely communication between the sales team and other departments.
Requirements:
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 2 years’ experience in sales support, administrative support, or coordination roles.
- Experience in a technology or service-based organization is an added advantage.
- Strong organizational and documentation skills.
- Excellent attention to detail and accuracy.
- Good communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to multitask and work effectively in a fast-paced environment.
- Basic understanding of sales processes and customer service.
Key Performance Indicators (KPIs):
- Accuracy and completeness of sales documentation.
- Turnaround time for administrative and coordination tasks.
- Sales team satisfaction with administrative support.
- Accuracy and maintenance of customer data in the CRM system.
- Timeliness of internal and external communication.
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