Receptionist/Front Desk officer

Job Summary

We are looking to hire for this role.

  • Minimum Qualification: Vocational
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description/Requirements

RESPONSIBILITIES:



Primary Interface


  • Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone. Allow access to other customers, guests and other employees.

  • Receives visitors at the front desk by greeting, welcoming, directing and announcing them appropriately; Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them

  • Interacts with customers visiting the premises and intimates them with portfolio of products and services. Interacts with clients visiting the premises and intimates them with portfolio of products and services, along with other Clients and Technical personnel

  • Answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. Manages primary customer interface: i.e. Front Desk, Telephones, and Websites. Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested

  • Manage the building log of who is entering and exiting the building

  • Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup

  • Follow up with customers and clients based on their requirements and ensure that needs are fulfilled to client’s satisfaction

  • Assist new applicants who come into the building to apply for positions, 

  • Handle filing and data entry as requested

  • Aim to provide world-class, satisfactory experience to clients at all time


Premises Manager

  • Primary gatekeepers for the Office and Showroom. Meet and greets anyone who enters the building.

  • Ensure that Showroom’s Overall Presentation and Ambience is above par at all times 

  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures). Maintain the reception area, keeping it clean and free of clutter

  • Maintain office security by overseeing Security Personnel following safety and security procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

  • Order front office supplies and keep inventory of stock

  • Update calendars and schedule meetings; Arrange travel and accommodations, and prepare vouchers

  • Keep updated records of office expenses and costs

  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing


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