Receptionist

Key Responsibilities

• Greet guests as they arrive and direct them to their room
  
• Respond to guest queries and requests in a timely and professional manner
• Assist guests with check-in and check-out procedures
• Process reservations and room bookings
• Handle cash, credit card, and billing transactions
• Maintain accurate records and documentation
• Coordinate with other departments such as housekeeping and maintenance to ensure a smooth guest experience
• Ensure the reception area is clean and presentable at all times
• Handle phone calls and messages in a professional and courteous manner
• Promote and sell hotel services to guests

Requirements:

• Minimum academic qualification of SSCE
• Minimum of 1 year of experience as a hotel receptionist or similar role preferred
  
• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Proficient in computer skills,  and hotel management software
• Ability to work independently and in a team environment
• Willingness to work flexible hours including weekends and holidays